Simply digital
Maintenance manual
Maintenance manual
The digital maintenance manual makes work easier for you and your service staff. By selling the app with your machine to the customer, the customer has the opportunity to carry out the first inspection independently in the event of a malfunction and provides you with valuable data on possible neuralgic points of your machines. Through a shop connection, the spare parts can be ordered directly from you and through the standardized documentation your service employees have all the relevant information about the incident and can work more efficiently.
Situation
In the event of a malfunction or failure of a machine, the customer tries to fix the problem himself or contacts you as the manufacturer.
Problem
If the customer repairs the machine himself, you will receive little or no information about the incident. However, if the customer contacts your support, the rectification of the fault can be very time-consuming, since a diagnosis, an inspection and then the deployment must take place.
Solution
With the digital maintenance manual you can sell Reportheld to your customers. In the event of a malfunction, a log is immediately available to the customer on the smartphone with which he can collect initial information about the malfunction and is guided through the diagnostic process. The incident report is then available to you so that your service employees already receive valuable information and are therefore well prepared for the operation.
Benefit
More machine data makes it easier to identify potential neuralgic points
Increase in your sales in after-sales, as customers use the spare parts and service directly from you
Close customer loyalty
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